Studio and Membership Terms and Conditions

Pilates & Co. Studio and Membership Terms and Conditions

 

About the Studio

Pilates & Co PTY LTD (ABN 32 604 425 970) fitness studio operates at 2017 Gold Coast Hwy, Miami QLD 4220.

Please read these terms and conditions (the ‘Terms’) carefully. By becoming a member and taking a class, paid or otherwise, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the studio, or any of Services, immediately.

Pilates & Co reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Pilates & Co updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

 

Health and Wellbeing

Pilates & Co are committed to ensuring the health and wellbeing of all of our studio clients. You are required to inform the studio and our instructors of any health risks, pre-existing injuries, illness, pregnancy, a medical condition or anything that may affect your exercise practice before starting a class. Pilates & Co’s instructors and staff are not trained medical professionals, and Pilates & Co recommends that you seek medical advice before participating in any classes at our studio.

Participating in any exercise at our studio or events is done so at the client/member’s own risk. All new students are required to sign a liability waiver.

 

Instructor methods

All of our instructors will use methods in which they may ‘correct’ or adjust a client’s Pilates poses or exercise form, and as such might make physical contact. This type of instruction is in place to ensure safer practice and limit of injury to clients while exercising. By taking part in a class you acknowledge that you accept this method of instruction and take part in the class at your own risk.

 

Schedule changes

Pilates & Co reserves the right to make changes to the class schedules, opening hours, membership pricing and instructors at any time.

 

Personal belongings

You are responsible for the loss, theft or breakage of any personal belongings you bring into the studio. We recommend not bringing valuable items into sessions, such as phones, jewellery, wallets or purses.

 

Membership Agreements

When signing up to one of our memberships, you must agree to the membership agreement detailed on the Mind Body Pilates & Co store. This agreement authorises the direct debit and lists any conditions specific to your membership package.

 

Non-payment of membership

As part of the membership agreement, Pilates & Co reserves the right to refuse entry to classes or cancel bookings if a customer’s account is in arrears and until they bring their account up to date.

Pilates & Co will charge a $14.80 fee to your nominated bank/credit card if the payment is dishonoured.

 

Hold Periods on memberships

During your membership period, your account can be placed on hold once for a number of weeks and payments will be frozen during this time. Pilates & Co requires four weeks’ written notice of a freeze period – sent to info@pilatesandco.com.au.  The following freeze periods are allowed for membership types:

  • 1 session per week – 2 to 4 weeks hold period allowed
  • 2 session per week – 2 to 4 weeks hold period allowed
  • 3 session per week – 2 to 4 weeks hold period allowed
  • 4 sessions per week – 6 week hold period allowed
  • 6 month (4 session) – 6 week hold period allowed
  • Premium (1 year, 4 session) – 12 week hold period allowed
  • month-to-month membership – none

 

Notice to cancel memberships

All memberships are set to automatically roll over to another membership period. If you choose to terminate your membership, written (email) notification to info@pilatesandco.com.au 3 business days before the membership is due to roll over is required to cancel the membership.

 

Pricing

Pilates & Co may change these direct debit terms and/or pricing at any time by providing the customer with 30 days advance written notice of such changes.

 

Class scheduling and cancellations

Allowance of sessions on memberships do not roll over from week to week.

It is the member’s responsibility to schedule their own classes using Pilates & Co’s online booking system or app. Members must provide 12 hours’ notice to cancel a class. If they do not give sufficient notice, the class will be debited from their weekly allowance of sessions.

 

Refunds

Our membership packages, classes packages, casual classes and event tickets are non-refundable and non-transferable. Unused classes are not rolled over to the next period.

If a customer is unsatisfied with the services provided by the Pilates & Co or believes that they may be entitled to a refund, then Pilates & Co requires the customer to contact us directly via info@pilatesandco.com.au outlining why you believe you are entitled to a refund so we are able to adequately respond to your request.

 

Last updated: June 2018